Refund Policy

We offer a 30-day return window, beginning on the date your order is marked as delivered by the shipping carrier.

To be eligible for a return, your item must:

• Be unworn and unused
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging
• Show no signs of wear, stains, odors, deodorant, makeup, perfume, or damage
• Include your receipt or other proof of purchase

Trying on a bra briefly to check the fit is permitted, provided it remains in completely new and resellable condition.

All returns must be approved by Nia Ritual before being sent back.

1. Email support@niaritual.com within 30 days of delivery.
2. Include your order number and the reason for your return.
3. Our support team will review your request and provide return instructions if your return is eligible.
4. Follow the provided instructions and send the eligible item(s) to the designated return address.

Products sent to us without prior authorization may not be accepted.

Please do not automatically return products to our business address in Sheridan, Wyoming. The correct return destination will be provided by our support team.

For standard returns, including ordering the wrong size, selecting the wrong product, or simply changing your mind, the customer is responsible for return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service when returning your order.

Original shipping charges and other delivery-related charges are non-refundable unless the return results from an error by Nia Ritual or applicable law requires otherwise.

We understand that finding the right bra size and fit can sometimes take more than one try.

If your bra doesn’t fit as expected, contact us at support@niaritual.com within the 30-day return period.

As long as the product meets our return conditions, you may request a return in accordance with this policy.

Please make sure bras are only tried on briefly and remain clean, unworn, unwashed, and in their original condition.

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@niaritual.com .

Please include:

• Your order number
• A description of the problem
• Clear photos of the product
• Clear photos of the packaging, if relevant

Once we have reviewed the issue, we will provide the appropriate resolution.

For verified damaged, defective, or incorrectly shipped products, Nia Ritual will cover the applicable replacement or return costs.

For hygiene and safety reasons, we cannot accept returns of products that:

• Have been worn beyond a brief fit check
• Have been washed
• Are stained or soiled
• Have odors, including perfume or deodorant
• Show visible signs of use
• Have had their tags removed
• Have been altered or damaged after delivery
• Are not in their original condition

Certain products may also be designated as Final Sale at the time of purchase.

Where applicable law provides mandatory return or cancellation rights, those rights will continue to apply.

Unless specifically marked Final Sale, eligible products purchased during a promotion may still be returned within the applicable return period.

Refunds are based on the amount actually paid for the returned product after applicable discounts.

Nia Ritual may offer bundle promotions such as:

If you return only part of a promotional bundle, your refund may be recalculated based on the products you choose to keep and the promotional conditions that applied to your original purchase.

For example, if returning an item means your remaining order no longer qualifies for a Buy X, Get Y Free promotion, the value of the promotional discount may be deducted when calculating your refund.

Products received for free as part of a promotion do not have a separate cash refund value.

If you need a different size, color, or style, please contact support@niaritual.com .

Depending on product availability and your location, we may provide exchange instructions or ask you to return the original item and place a new order.

Any item being exchanged must satisfy the same eligibility requirements as a standard return.

Once your return has arrived at the designated return facility, it will be inspected.

We will notify you once your return has been reviewed.

If approved, your refund will be issued to your original payment method.

Please allow your bank, credit-card provider, or payment provider additional time to process and post the refund to your account.

Processing times vary between financial institutions.

Unless required by applicable law or the return results from an error by Nia Ritual, original shipping charges, expedited shipping fees, shipping insurance, and similar delivery-related fees are non-refundable.

If we have confirmed that your refund was issued but it has not yet appeared:

1. Check your bank or payment account again.
2. Contact your credit-card company or payment provider.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still cannot locate your refund, contact support@niaritual.com .

If you need to cancel or modify an order, contact us at support@niaritual.com as soon as possible.

We will do our best to accommodate your request.

However, orders are processed quickly, so we cannot guarantee cancellations or modifications once an order has entered fulfillment or has been shipped.

Nia Ritual reserves the right, where permitted by law, to reject returns or restrict future transactions in cases of suspected return fraud, repeated abuse of our return policy, or other fraudulent activity.

This does not affect any mandatory consumer rights available under applicable law.

Nothing in this Refund Policy is intended to limit or exclude consumer rights that cannot legally be waived.

Customers in certain countries or regions may have additional statutory cancellation, return, refund, or warranty rights.

Where applicable law provides greater protection than this policy, those legal rights will apply.