Shipping Policy

Yes, Nia Ritual ships internationally to most countries and regions.

Shipping availability may vary depending on your location and local delivery restrictions. If shipping is available to your address, the available shipping options will be displayed during checkout.

If you are unsure whether we can deliver to your location, please contact us at support@niaritual.com .

Orders are typically processed Monday through Friday, excluding public holidays.

Our standard processing time is 1–3 business days.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated delivery times depend on your destination and the shipping method selected during checkout.

Delivery estimates are shown at checkout whenever available.

Delivery may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, severe weather, public holidays, high shipping volumes, or other logistical disruptions.

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Nia Ritual may offer free shipping promotions or free shipping above a certain order value.

Any applicable conditions will be displayed on our website or during checkout.

As soon as your order has been shipped, you should receive a shipping confirmation email containing your tracking number and tracking link.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

If you haven’t received your tracking information or believe your tracking number isn’t working correctly, contact us at support@niaritual.com .

Nia Ritual is based in Sheridan, Wyoming, USA.

Orders may be fulfilled and shipped from different fulfillment locations depending on product availability, customer destination, and the fulfillment partner handling the order.

Because orders may ship from different locations, the shipping origin shown on your package may differ from our business address.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your destination country.

Unless expressly stated otherwise during checkout, these charges are not included in your Nia Ritual order and may be the responsibility of the recipient.

Customs regulations vary by country, so we recommend checking with your local customs authority if you are unsure whether additional fees may apply.

Nia Ritual does not control customs processing times or charges imposed by local authorities.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@niaritual.com .

We will do our best to update your address before your order enters fulfillment.

However, once an order has entered fulfillment or has already shipped, we cannot guarantee that the delivery address can be changed.

Nia Ritual cannot be responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout, except where required by applicable law.

Tracking information may occasionally take a few business days to update, particularly when a package is transferred between carriers or enters customs processing.

If your tracking has not updated for an unusually long period, contact us at support@niaritual.com and include your order number.

Our support team will review the shipment and help determine the appropriate next step.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

1. Checking around your property, mailbox, lobby, reception area, or mailroom.
2. Asking household members or neighbors whether they accepted the package.
3. Checking for a delivery notice left by the carrier.
4. Allowing 1–2 business days, as carriers may occasionally update tracking shortly before final delivery.
5. Contacting the shipping carrier directly using your tracking number.

If you still cannot locate your package, contact support@niaritual.com with your order number and tracking information.

If tracking indicates that your package has stopped moving for an extended period or appears to have been lost in transit, please contact us.

We may ask you to wait until the carrier’s estimated delivery window has passed before an order can be treated as lost.

Once the shipment has been investigated and confirmed as lost, we will determine the appropriate resolution in accordance with our policies and applicable law.

If your order arrives damaged, contact us as soon as possible at support@niaritual.com .

Please include:

• Your order number
• A description of the issue
• Clear photos of the packaging
• Clear photos of the affected product(s)

This information allows our team to review the issue and provide the appropriate solution as quickly as possible.

In some cases, products from the same order may be shipped separately.

If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.

You will not be charged additional shipping fees solely because Nia Ritual chooses to fulfill your order in multiple shipments.

Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from:

• Customs processing
• Carrier disruptions
• Severe weather
• Public holidays
• High order volumes
• Incorrect delivery information
• International transportation delays
• Events outside our reasonable control

We appreciate your patience if a shipping carrier experiences an unexpected delay.